If the network drops - Operant Health Help Center

Keep talking. The app records to your iPhone or iPad first, then uploads in the background.

What you’ll see

Message	What it means
Offline - recording locally	You lost the connection. Audio is still being captured on this device.
Recording audio	The live transcript isn’t available. The audio will be processed after you finish.
Device offline	The recording is saved and will upload when you’re back online.
Queued… / Uploading recording…	The upload is waiting or in progress.
Transcribing audio…	The audio arrived and is being transcribed.
Report ready	The note is drafted. Tap Open report.
Processing failed	Tap Retry.

What the app does for you

Uploads retry automatically.
When you open the app, or come back to it, unfinished recordings are picked up again.
Swiping away a card that hasn’t uploaded only hides it. The audio and retries are kept.

Don’t delete the app while a recording is waiting to upload. The audio lives on that device until it uploads.

Check on a recording

Open More → Recordings. Filter by Processing, Ready or Unlinked. Open a recording to Retry it. If a recording isn’t attached to a visit, open it and tap Attach recording, choose the visit, then Attach & generate. You can also choose Create unscheduled visit & report.