> ## Documentation Index
> Fetch the complete documentation index at: https://help.operanthealth.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues

> Quick fixes for recording, notes, intake and sign-in problems.

> [accordion] Recording failed: microphone permission denied
>
> The app can't use the microphone.
>
> 1. Open the iPhone or iPad **Settings** app.
> 2. Scroll to **OrthOS** and turn on **Microphone**.
> 3. Go back to the app and start the recording again.

> [accordion] Camera access needed or Photo access needed
>
> Scanning a printed schedule uses the camera or your photos. In **Settings** → **OrthOS**, turn on **Camera** or **Photos**.

> [accordion] A recording is stuck uploading
>
> Check your connection. Uploads retry on their own and resume when you reopen the app.
>
> To check one recording, open **More** → **Recordings** and filter by **Processing**. Open it and tap **Retry**.

> [accordion] Processing took too long
>
> Open the recording from **More** → **Recordings** and tap **Retry**.

> [accordion] Recording needs recovery
>
> The app kept your audio on the device but couldn't finish saving it. **Don't delete the app.** Contact support with your app version from the bottom of the **More** tab.

> [accordion] No report generated
>
> Open the report and tap **Generate report** or **Retry report**. The audio is kept, so nothing needs to be re-recorded.

> [accordion] I can't use AI editing on a note
>
> Signed notes are locked. Tap **Reopen** to make changes. AI dictation is also paused while a visit recording is running.

> [accordion] Unsaved changes
>
> Notes don't save on their own. Tap **Save** before you leave, or choose **Keep editing** when the app asks.

> [accordion] The note is still being generated
>
> The page shows **Report is being generated**. Click **Refresh now** to check again.
>
> If it's still not ready after 5 minutes, open the recording and click **Retry report**, or open the note and click **Generate report**.

> [accordion] Saved locally — retrying upload (web)
>
> The recording is saved in your browser and the upload will retry. Stay in the same browser, and don't clear its history or site data until the upload finishes.

> [accordion] Saved elsewhere
>
> Someone saved this note on another device while you were editing. Click **Reload latest** to see their version, or **Copy my text** first so you don't lose yours.

> [accordion] I was signed out
>
> Your session expired. Sign in again. Edits you hadn't saved are lost, so save as you go.

> [accordion] An intake email won't send
>
> The patient needs an email address on their record, and your practice's schedule time zone must be set in **Settings** → **Profile & Practice**.

> [accordion] A patient's intake link expired
>
> They can tap **Send me a new link** on the expired page. You can also send a new one from the visit.

> [accordion] I forgot my password
>
> On the sign-in screen, tap **Forgot?**, enter your email and tap **Send reset link**. Open the link from your email, set a new password, then come back to the app to sign in.

## Still stuck?

> [card] [Contact support](mailto:support@operanthealth.com)
>
> Tell us what you were doing, what you saw, and your app version.


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